PIC-NIC PRODUÇÕES, S.A.:
Address: Rua de Ceuta, 118, 3º S20 4050 - 190 Porto
Telephone: +351 22 208 26 24
Monday to Friday between 10am and 7pm.
Fax: +351 22 208 26 19
Ticket sales are understood to be held in our social domicile and ticket purchase through any point of sale, online or physical, implies the acceptance of the following conditions:
1. ACCESS TO THE FESTIVAL SITE
NOS PRIMAVERA SOUND
1.1 The daily ticket or general pass will be exchanged for a card and a wristband, placed upon the act of exchange. This exchange must be witnessed and loose wristbands or cards will not be given. The daily ticket, the full festival ticket, the wristband and the card are personal and non-transmissable. In case of loss or poor preservation of these elements, access to the site will not be authorized.
1.2 The festival organization will deny access to the site to the bearers of tickets in the following circumstances:
1.2.1 Tickets which are patched, torn or that present signs of forgery.
1.2.2 The bearer shows an attitude which is violent or that publicly incites hatred, violence or discrimination for reasons of origin, race, gender, religion, opinion, disability, sexual orientation, gender identity or any other social or personal condition or circumstance, and especially, the ticket bearer who behaves in an aggressive manner or who provokes disturbances outside the site upon entering, who carries arms or objects which are susceptible of being used as such, who has clothes, objects or symbols that assume the support of activities contrary to the fundamental rights recognized in the Constitution.
1.2.3 The bearer presents symptoms of intoxication or consuming, or having consumed drugs or illegal substances.
1.2.4 The exercise of the right of admission does not carry, in any case, the denial of access to the ticket bearer for reasons of origin, race, gender, religion, opinion, disability, sexual orientation, gender identity or any other personal or social condition or circumstance.
1.2.5 By entering the site, the public may be subjected to search according to the law. The entrance of objects that may be considered dangerous by the organization or which are forbidden by the existing law is not allowed.
1.2.6 The organization may deny access or expel from the site ticket bearers who incur in the non compliance of instructions of the organization’s employees, as well as when one can rationally assume that a situation of risk or danger for the bearer or the rest of the public, be it through apparent or potential intoxication, the ticket bearer being held responsible in all cases, through their own actions or omissions, that cause harm to third parties or damage to property.
2. GENERAL CONDITIONS OF ADMISSION
In case of sale of tickets for other concerts directly held by PIC-NIC PRODUÇÕES, S.A the rules established by the concert’s promoter/organization will be in effect.
Purchase of tickets for the NOS Primavera Sound festival presupposes the acceptance of the following conditions:
2.1 Once bought, the ticket will only be exchanged or reimbursed in case of event cancellation. It will be considered cancelled when suspension of more than half of programmed concerts is suspended. However, the ticket bearer will have the right to forfeit in the 7 days following its purchase, whenever it is made with a minimum of 7 days advance to the event. In this case, the organization will reimburse within no longer than 30 days from the public communication of the cancellation. Unfavourable climate conditions, natural disasters, closing of Portuguese air space or other causes of force majeure which are not imputable to the organization will not constitute a condition for ticket reimbursement.
2.2 The organization does not guarantee the authenticity of tickets that have not been acquired in the official points of sale. Ticket resale is not allowed. The festival organization will not assume any responsibility in case of loss of theft of tickets.
2.3.1 The ticket bearer recognizes that he may appear on images collected by different media within the festival sites for posterior informative and promotional broadcast, authorizing their use, being this use the responsibility of each medium.
2.4 Regarding images collected by PIC-NIC PRODUÇÕES, the data are incorporated on files under the responsibility of PIC-NIC PRODUÇÕES with the goal of managing the purchase and/or its relation. The right to access, rectify, cancel of oppose the treatment of personal data can be done through the e-mail firstname.lastname@example.org or at the company’s head office: Pic-Nic, Rua de Ceuta, nº 118, Piso 3, Sala 20 – 4050-190 Porto, Portugal. The data provided data must be true. The registration of those under the age of 14 is not allowed.
2.5 Possession of a ticket does not give the bearer of third parties the right to use it or its contents for advertising, marketing or promotional purposes (including competitions, prizes and/or draws) associated to the ticket bearer or any third parties. Failure to fulfil this point will force the unauthorized announcer/ user to pay an effective penalty equivalent to a thousand times the value of the ticket(s), without loss of further complaints for general damages.
2.6 All rights of image and intellectual property are reserved. Any filming, recording or reproduction within the sites is forbidden, unless indicated by the organization.
2.7. In case of doubt, there are points of information in the entrance and inside the site. Any person interested will find a book for registration of complaints in the festival site.
2.8. The language of the contract is based on the chosen language.
2.9. The document for acceptance of conditions is filed in the computer files of Pic-Nic Produções, S.A. Data access can be done for a month, being able to be printed and kept in third party systems.
2.10. Entry of any kind of food and beverage, in plastic or glass containers, is expressly forbidden.
NOS PRIMAVERA SOUND:
3.1 Children up to and including 9 years old will be able to enter the festival for free whenever accompanied by parents or guardians. Children between 10 and 15 years old can enter the festival by paying full ticket price and must also be accompanied by parents or guardians. Guardians must carry the documentation that identifies them as such.
3.2 The organization informs that current legislation expressly forbids sale of alcohol to those under the age of 18 years old.
4. PURCHASE PROCESS THROUGH THE PORTAL:
4.1 Before starting the purchase process, you will have to register personal data on the form, or login.
4.2 When you have a username and a password, you can proceed to ticket purchase. You can change the intended ticket before accepting its purchase. Acceptance of request confirms ticket purchase. Name changes or returns will not be accepted.
5. EXCLUSION OF RESPONSIBILITY
5.1 Purchase will be made through an external payment platform, which is not our responsibility and is outside of Pic-Nic Produções, S.A.'s purvue.
6. Non-compliance of the above requirements is sufficient reason from the site and does not entitle the reimbursement of the value paid for the minor’s ticket.
7. Pic-Nic Produções, S.A. reserves the right to nullify or modify any of the previous points. In this case, the public will be immediately notified through the communication channels which the organization deems appropriate or relevant.
8. The organization reserves the right to change or modify the programme.